Forums

Posted: 11-04-2006 13:06 Post subject:

if the magazine hasn't arrived within 7 days of someone posting that they have receievd their copy then chase up the subs dept.

and they'll send you an automatic reply e-mail (4 days later) directing you to a website that asks for the information you've already given in the original e-mail.

(nb this is what has happened to me this month)

hopefully you'll get a replacement in due course.

Posted: 15-05-2006 15:04 Post subject:

I'd like to give a gift subscription to a friend who lives overseas. Unfortunately, although you can take out an overseas subscription for yourself, the gift subscription form only permits it if both you and the recipient live in the UK!

Is there a way around this?

Posted: 22-05-2006 13:45 Post subject:

Bump - can anyone help????

Posted: 22-05-2006 13:54 Post subject:

Posted: 22-05-2006 17:10 Post subject:

Have you phoned the subs people?

The form is by its nature inflexible but they might be able to sort it out with a few key strokes.

Posted: 26-06-2006 19:52 Post subject:

It must be an FT thing.

I emailed my other Dennis subscription at the same time as the FT peeps to say that I am off and wish to no longer darken their doors. The former replied promptly and all is well, yet the FT system generated an error email and made me fill out forms!

Hotel California or a Magazine?

I shall give it time, years of subscribing has taught me patience.

Posted: 27-06-2006 13:23 Post subject:

Aargh!

What is the problem with subsinfo? How do they manage to foul up the delivery of every single issue of FT!!!?????

I still haven't recieved issue 211, their last excuse was that the Royal Mail had told them that I don't live at my address, I mean wtf

Posted: 27-06-2006 15:22 Post subject:

Unbelievable!
Subsinfo have just claimed that the bank wrote to them and cancelled the direct debit for my subscription even though it's still active on the bank account.
To top things off, they refused to send issue 211 even though it's been paid for.
I mean for F***s sake, what's the problem with getting a subscription sorted out, it can't be that difficult to take a payment and send a magazine in the post!!!!! furious

Posted: 03-07-2006 20:04 Post subject:

I didn't recieve my FT this month, so I sent Subs an e-mail tonight, was directed to a page that didn't answer my question or help at all, so I clicked the "Further Assistance" button and got this message:

Posted: 07-07-2006 13:46 Post subject:

Phone them up, I managed to get an apology for messing up my subscription, although I still haven't recieved issue 212.

Posted: 07-07-2006 18:53 Post subject:

Thanks, I did phone them up and once the woman on the line understood my accent she said they'd send me out a replacement. Hasn't arrived yet, though, maybe it's going 2nd class. My advice is not to e-mail them at all.

Posted: 28-07-2006 14:05 Post subject:

I see that the FT part of the SubsInfo website is still broken - page not found errors when the renewal link is followed. Reported the issue to them this time last week but they still haven't got back to me and the problem remains.

My subscription ended with 213 so it looks like I'll be relying upon my newsagent until they get their act together.

Perhaps someone from the mag could chase this up as they're clearly not paying any bloody attention to me.

PB

Posted: 31-07-2006 17:23 Post subject:

Hi

The subs team have just emailed me about this - they have fixed the link and you should be able to renew online now

Sorry for the hassle it's caused you

Alistair

Posted: 01-08-2006 09:54 Post subject:

Thanks for looking into this, Alistair.

PB

Posted: 08-08-2006 19:07 Post subject:

.. and yet, when I actually come to renew, I now find that the site won't accept the Offer Code that I had received by post (RNA 0609). Tried it with and without the internal space, but no joy either way. Wasn't really too bothered about the mouse mat, so I used the "Renew UK Subscription" button instead and this appears to have worked.

The way this is going I'll be happy enough to receive the mags, never mind the free gift.

Dovetail? More like Pig's Ear on the evidence so far.

PB