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Posted: 12-01-2007 03:23 Post subject: subscription problems

I haven't gotten 218 yet. Does anyone know who to contact for subscriptions in the US? The link from this website is no good, and the phone # for the distribution co. is no good either. Sad

Posted: 15-01-2007 12:07 Post subject: Re: subscription problems

Posted: 15-01-2007 17:34 Post subject:

Thank you so much!! Very Happy

Posted: 17-01-2007 12:27 Post subject:

Could I perhaps persuade you to look into my problem as well?

I've tried mailing both forteansubs@cisubs.co.uk and forteantimes@cisubs.co.uk several times, but still haven't gotten an answer.

Regretfully, the postman seems to have misplaced my copy of last month’s issue of Fortean Times (218).

I usually get it delivered abroad (Denmark) with no delay..

FFY

Posted: 17-01-2007 13:44 Post subject: Subscription problems

Posted: 17-01-2007 13:53 Post subject:

Oh - I see. Thanks for clarifying that - a message is being sent as these lines are written.

But Forteantimes.com -> Contact us -> Subscriptions gives one of the earlier mentioned adresses, so naturally I thould this would be the correct place to file my grief Smile

FFY

Posted: 17-01-2007 16:26 Post subject: Subscription problems

Posted: 12-02-2007 14:40 Post subject: Here We Go Again

I've just got off the phone with the subscriptions helpline. My enquiry was a simple one: According to the website, I have 5 issues remaining on my current subscription. As my subscription re-commenced with the October 2006 issue, I feel that I should have 6 issues remaining on my subscription, having thus far received the following:

215-Oct 2006 (Kirk and Spock cover)
216-Nov 2006 (Stone Age Soldiers cover)
217-Dec 2006 (Nikola Tesla cover)
218-Jan 2006 (How The Nazis Stole Christmas Cover)
219-Feb 2006 (Weird World In Review 2006 cover)
220-Mar 2006 (Iris Farczady cover)

Not so; according to the helpline, I have also received a Special Issue that did not have a month. Can someone please enlighten me as to what this missing issue had on the cover and what its issue number was?

I'm buggered if I can remember receiving it!

Thanks

PB

Posted: 12-02-2007 14:54 Post subject: A Bit Later

Rang the Subscriptions Helpline again to arrange a replacement copy of the fabled Special Issue I refer to above.

I have now had an extra month added to my subscription...

As I'm not quite paranoid enough to believe that my ongoing experience of poor service is personally directed at myself, I would strongly advise other subscribers to check the status of their own subscriptions.

PB (Annoyed but not entirely surprised)

Posted: 24-03-2007 16:23 Post subject:

US Subscription problem! I just got an e-mail:

"Your subscription of Fortean Times is about to run out. Join us for another year for only $143.98!"

That's more than TWICE the current price offered on Amazon.com ($69.50). Why's the price gone up so high? What's the deal here? I'm obviously not going to be able to afford it if it's this high, I'd rather risk having some accidental crossover issues by re-upping through Amazon than paying such a ridiculous price. Heck, I could get it from the newsstands by special order cheaper than that price.

Help?

-Laura Gjovaag
tegan@eskimo.com

Posted: 30-03-2007 14:34 Post subject: US subscription prices

Posted: 07-02-2008 21:51 Post subject: Subscription suspended?!

Hello

I got a very nice letter today, bearing the above nice headline in at least 18pt writing.

What's wrong with just writing; Dear Ms Whoever, your subscription is about to run out, please renew it?

This makes me feel like I'm going to get kicked out or I've done something terrible so they just cancel my subscription?

I'm sorry for ranting, and I'm not blaming anybody on this forum, but I really do object to that formulation.

Posted: 10-02-2008 13:38 Post subject:

Typical Dennis Publishing hard-sell bullshit, by the sound of it. No doubt justified by some Marketing creep as "This should get their undivided attention".

Did anyone else get this? I received a letter on the same day inviting me to renew my subs, er, six months early, but it wasn't this particular piece of nonsense. What's different here? Are you on a six-month subscription, or something? (I renew annually).

My advice would be to treat it with the contempt it clearly deserves.

PB (Looking forward to some glib response by a Dennis wonk chiding us on our inability to take a joke)

Posted: 10-02-2008 15:25 Post subject:

One of the mags here sends you a letter saying: "we are holding a young duck hostage. Pay your subscription or we're going to do evil things to it."
Even that's marginally more funny than suspending subscriptions.

I have an annual sub too, and always have to renew it around this time of the year, so nothing weird there. I'd tell them to stuff their threats where the sun don't shine, but I do really enjoy reading the magazine, and it's not sold here, so subscribing is pretty much the only option.

Posted: 17-04-2008 02:00 Post subject:

I don't have a subscription, but buy at the Friendly Local Gaming Store, which gets multiple copies of the distributor's preview catalog and lets store subscribers order what they want. Normally an issue shows up in our subscription box within two weeks of the cover changing on the site, but the last issue I saw was #233. I asked at the store and they said that, according to the Diamond site, they haven't received anything from England since the February issues - which is 231. So that can't be right, either.

Since Diamond doesn't seem to know which number they last received, I'm expecting the problem to turn out to be on their end, but has there been some sort of transAtlantic trade disagreement I should know about?