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CodenameThrow Oblongate carnival
Great Old One Joined: 24 Apr 2004 Total posts: 1676 Location: Brussels Age: 35 Gender: Male |
 Posted: 22-04-2008 11:16 Post subject: |
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| PeniG wrote: | | Since Diamond doesn't seem to know which number they last received, I'm expecting the problem to turn out to be on their end, but has there been some sort of transAtlantic trade disagreement I should know about? |
Yes. The magazine sanctions. Don't tell me you didn't...
Oh my God, I can't believe nobody told you about this!  |
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| mugwumpaddict Yeti Joined: 17 May 2007 Total posts: 63 Location: Depends Gender: Unknown |
| Posted: 16-05-2008 12:20 Post subject: |
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i feel for you all that are having problems with their subscriptions especially in countries where its not on sale in the shops.
After years of buying this mag from the newsagent i decided to get a sbscription to save myself a trip into our nearest big city and the subsequent bus fare but it would seem i carnt as Dennis publishing says that my bank account number is invalid despite the fact i have used it with no problems every other time i have set up a direct debit, in fact i've never had any problems with it, period, til now.
I had terrible problem when subscribing to the web site that i've had from no other website, its almost as if they don't want anyone else to join.
i usually read this mag from cover to cover, its the only one i but every time and have done for ten years but this episode has left a bad taste in my mouth and makes me want to look for another magazine to transfer my allegiance to |
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| owenwhiteoak |
| Posted: 19-05-2008 10:01 Post subject: Subscription problems |
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| mugwumpaddict wrote: | i feel for you all that are having problems with their subscriptions especially in countries where its not on sale in the shops.
After years of buying this mag from the newsagent i decided to get a sbscription to save myself a trip into our nearest big city and the subsequent bus fare but it would seem i carnt as Dennis publishing says that my bank account number is invalid despite the fact i have used it with no problems every other time i have set up a direct debit, in fact i've never had any problems with it, period, til now.
I had terrible problem when subscribing to the web site that i've had from no other website, its almost as if they don't want anyone else to join.
i usually read this mag from cover to cover, its the only one i but every time and have done for ten years but this episode has left a bad taste in my mouth and makes me want to look for another magazine to transfer my allegiance to |
If you have problems with subscriptions (online or postal), please contact those people who are listed in the masthead (on Editorial page) as Subscriptions Executive and/or Circulations Administrator (or similar job titles). These do change from time to time, but currently the contacts are: Lucie Jelfs 020-7907 6153 (lucie_jelfs@dennis.co.uk) or Barabra Abis 020-7907 6145 (barbara_abis@dennis.co.uk). They should be able to sort things out. |
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| Brown_Forever .. much preferred his original Forum name
Great Old One Joined: 03 Sep 2005 Total posts: 230 Location: The Absurdatory, Brown Towers Gender: Male |
| Posted: 22-05-2008 20:10 Post subject: |
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You are not alone Mugwump. I'm typing this after five frustrating minutes at subsinfo.co.uk trying to notify them that my address has changed. Pressing the Change button on the Details screen gives the helpful message that "Your changes have been safely received and will be processed as soon as possible". Even though I have not been given the opportunity to make any changes!
Has anyone else recently managed to successfully change their contact details through this website? It worked for me during my last move about three years ago but it certainly isn't happening at the moment.
PB |
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| gncxx King-Size Canary
Great Old One Joined: 25 Aug 2001 Total posts: 13561 Location: Eh? Gender: Male |
| Posted: 22-05-2008 22:57 Post subject: |
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| Phone them up. Seriously. I wouldn't trust this website to get things done and whenever I've had subscription problems phoning them always works. |
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| Brown_Forever .. much preferred his original Forum name
Great Old One Joined: 03 Sep 2005 Total posts: 230 Location: The Absurdatory, Brown Towers Gender: Male |
| Posted: 22-05-2008 23:37 Post subject: |
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You're right. I'll give them a bell in the morning.
What bugs me is that I shouldn't have to. Every time I have to use this website it seems like there is a problem, and this goes back years (this isn't the first time I have posted to this thread by any means).
It strikes me that there is no real determination on anyone's part to resolve these issues - a low hit rate and nothing to be gained financially, one presumes? Owen's repeated suggestion - well-intentioned as it is - that we phone X or Y at Dennis Publishing isn't getting the damn thing fixed either.
PB |
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| owenwhiteoak |
| Posted: 23-05-2008 11:30 Post subject: |
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| Brown_Forever wrote: | You're right. I'll give them a bell in the morning.
What bugs me is that I shouldn't have to. Every time I have to use this website it seems like there is a problem, and this goes back years (this isn't the first time I have posted to this thread by any means).
It strikes me that there is no real determination on anyone's part to resolve these issues - a low hit rate and nothing to be gained financially, one presumes? Owen's repeated suggestion - well-intentioned as it is - that we phone X or Y at Dennis Publishing isn't getting the damn thing fixed either.
PB |
... but it's only by alerting the subscriptions department that there is a problem that it's going to be fixed - they won't know if you don't tell them. |
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| owenwhiteoak |
| Posted: 23-05-2008 11:32 Post subject: |
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| Brown_Forever wrote: | You're right. I'll give them a bell in the morning.
What bugs me is that I shouldn't have to. Every time I have to use this website it seems like there is a problem, and this goes back years (this isn't the first time I have posted to this thread by any means).
It strikes me that there is no real determination on anyone's part to resolve these issues - a low hit rate and nothing to be gained financially, one presumes? Owen's repeated suggestion - well-intentioned as it is - that we phone X or Y at Dennis Publishing isn't getting the damn thing fixed either.
PB |
... but it's only by alerting the subscriptions department that there is a problem that it's going to be fixed - they won't know if you don't tell them. |
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| Brown_Forever .. much preferred his original Forum name
Great Old One Joined: 03 Sep 2005 Total posts: 230 Location: The Absurdatory, Brown Towers Gender: Male |
| Posted: 23-05-2008 19:18 Post subject: |
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... and in my experience even if you do tell them there's no guarantee they'll fix it.
I seem to recall reporting a problem with the renewals page not accepting offer codes back in July 2006. Imagine my surprise and delight on encountering exactly the same problem when my subscription came up for renewal a year later.....
PB |
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| alytha Fairytale creature
Great Old One Joined: 22 Nov 2004 Total posts: 226 Location: The People's Republic of Treacle Mine Road Gender: Female |
| Posted: 17-06-2008 19:43 Post subject: |
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I think my copy of 237 has gone awol 
It should have arrived here a couple of weeks ago. |
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| DougalLongfoot Great Old One Joined: 26 Jul 2005 Total posts: 451 Location: New England, NSW, Australia Age: 39 Gender: Male |
| Posted: 27-08-2010 03:56 Post subject: |
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| Renewed my subscription back in early July, even got an acknowledgement email. Realised this morning on checking my credit card statement that my renewal was never acted upon, confirmed when I checked subsinfo. Have forwarded a copy of the renewal email, so I'll see what happens. |
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| Anome_ Faceless Man
Great Old One Joined: 23 May 2002 Total posts: 5377 Location: Left, and to the back. Age: 45 Gender: Male |
| Posted: 15-06-2011 00:51 Post subject: |
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| I seem to be having persistent problems with the subsinfo site. I want to check how many issues I have left on my subscription, and it just tells me that if I want to check my subscription to Micro Mart, I should log out and back in. I don't have a subscription to Micro Mart, so that's not terribly useful. |
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| Jen_O Great Old One Joined: 23 Mar 2006 Total posts: 195 Gender: Unknown |
| Posted: 15-06-2011 10:34 Post subject: |
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Oh how annoying. And weird. I'm afraid the subs info site is run by an external company - best bet is probably to try emailing ForteanTimes@servicehelpline.co.uk or ringing 0844 844 0049
Cheers |
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| DougalLongfoot Great Old One Joined: 26 Jul 2005 Total posts: 451 Location: New England, NSW, Australia Age: 39 Gender: Male |
| Posted: 30-12-2011 09:20 Post subject: |
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| Just went to renew my gift subscription for my brother, and all the details were only for him, so I wonder if it will go through, or be rejected because his name is not on the credit card I used? |
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