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Hoaxes / Pranks
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Sergeant_PluckOffline
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PostPosted: 12-12-2012 13:25    Post subject: Reply with quote

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fooling someone into breaching medical confidentiality would have consequences all of its own.


But that's exactly the point. I'd consider it harsh to say that a nurse has breached confidentiality if she was fooled into doing so in the first place. If this woman really believed she was speaking to the Queen (and whose identity would presumably been confirmed by the switchboard anyway), then what's she going to say? Denying the Queen would have her job faster than any confidentiality. Ok, so it was daft to think this was actually the Queen, but it wasn't a deliberate dereliction of duty under confidentiality.

Besides, it's not as if she gave any explicit information anyway, apart from saying that Kate had had 'a restful night' or something.
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rynner2Offline
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PostPosted: 12-12-2012 14:52    Post subject: Reply with quote

Nurse at centre of Kate Middleton phone call hoax was found hanged in flat alongside 'suicide note'
Jacintha Saldanha is understood to have been dead for some time
John Hall Wednesday 12 December 2012

The nurse at the centre of the Kate Middleton hoax phone call tragedy was found hanging in her apartment, it was reported today.
Jacintha Saldanha was discovered in the nurses’ quarters close to the King Edward VII hospital in central London on Friday morning.
The Evening Standard reported that she is understood to have been dead for some time.

Last Tuesday the 46-year-old mother of two transferred a phone call from two Australian radio DJs pretending to be the Queen and Prince Charles, to the ward where the Duchess of Cambridge was being treated for acute morning sickness.
A second nurse then revealed personal information about the Duchess’ condition to the hoax callers.
Mrs Saldanha was the senior nurse on duty at the hospital in Marylebone when the phone call was made at 5:30am last Tuesday.

Yesterday it emerged that a suicide note was found alongside Mrs Saldanha’s body.
She had not told her family that she was involved in the hoax call incident in any way, meaning the suicide note could provide the only clue to Mrs Saldanha’s state of mind when she chose to take her own life.

Mrs Saldanha’s family today spoke of their anxiety over her death.
Her brother Naveen, who lives in Mangalore said: “We are under tremendous stress of what is happening there and are worried.”
He added he was hoping for the body to be released to the family this week so they could start making arrangements for her funeral in India.

The family have also repeated demands for a full inquiry into Mrs Saldanha’s death.
Although bosses have stated it will conduct internal inquiries, Mrs Saldanha’s husband Ben, 49, and their two children Junal, 17 and Lisha, 14, say they need to “know everything”.

Labour MP Keith Vaz, who is representing the family, met with the hospital chairman Lord Glenarthur to demand a full inquiry into her death.
He said: “The family should be given the full facts. That’s what they need at this time.”
Prime Minister David Cameron agreed that the family should be given all the facts when he was questioned by Mr Vaz at the House of Commons liaison committee yesterday.

Bosses at the Australian radio station, 2Day FM, which made the hoax call, have come under fire for giving the go-ahead for the prank.
They said they would be donating a minimum of £326,643 to a memorial fund set up in Mrs Saldanha’s name by King Edward VII Hospital, and have also cancelled their Christmas party.

The results of the post-mortem examination will be released tomorrow at the opening of the inquest into her death.

http://www.independent.co.uk/news/uk/home-news/nurse-at-centre-of-kate-middleton-phone-call-hoax-was-found-hanged-in-flat-alongside-suicide-note-8405954.html

Whether the suicide note will ever reach the public domain, I don't know. But it seems to me that, as Senior nurse at the time, Mrs Saldanha felt resposible for the whole sorry mess. Perhaps it will all come out at the Inquest.
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ChrisBoardmanOffline
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PostPosted: 12-12-2012 15:01    Post subject: Reply with quote

I'd like to know why she took her own life over what everyone would have considered a relatively innocent mistake.
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rynner2Offline
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PostPosted: 12-12-2012 15:12    Post subject: Reply with quote

ChrisBoardman wrote:
I'd like to know why she took her own life over what everyone would have considered a relatively innocent mistake.

Being in charge, she presumably took her responsibilities very seriously, and she might have been aware (as earlier discussion here suggested) that she could end up carrying the can for this. She had, effectively, authorised the other nurse to speak to the 'Queen' and 'Charles'.

But this is just speculation - there could be other factors which may be revealed at the Inquest.
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cherrybombOffline
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PostPosted: 12-12-2012 16:02    Post subject: Reply with quote

ChrisBoardman wrote:
I'd like to know why she took her own life over what everyone would have considered a relatively innocent mistake.


Agreed!
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rynner2Offline
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PostPosted: 12-12-2012 16:38    Post subject: Reply with quote

cherrybomb wrote:
ChrisBoardman wrote:
I'd like to know why she took her own life over what everyone would have considered a relatively innocent mistake.

Agreed!

You don't seem to understand the importance of 'responsibility'. It's a very wide concept. When I was skippering boats, I was totally responsible for what happened to the vessel and its crew. If somebody else made a mistake, it was still my responsibility; perhaps I didn't make my instructions clear enough, or supervise the operation carefully enough, or ensure that the gear was in good order, etc, etc.

One of Jacintha Saldanha's responsibilities was for the privacy of her patients, and she may have felt that in this case she had failed badly. The fact that Royalty was involved would only have magnified the problem for her. She couldn't say, "Oh, it was just a joke. Let's all have a good laugh, eh?" She would have realised there could be a Hospital enquiry, and she could be reprimanded, demoted, or even fired as a result.

Sadly, there are few 'innocent mistakes'.
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Quake42Offline
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PostPosted: 12-12-2012 16:39    Post subject: Reply with quote

As Rynner says - she probably took her job very seriously. Even if no formal disciplinary action had been taken or planned, I don't doubt that her bosses b*ll*cked her for falling for what was not a terribly good impression of the Queen.

I'm sure most of us can remember feeling dreadful about an innocent mistake we have made at work, even if the mistake was not in and of itself of great consequence. Imagine how much worse you would feel if the details of that mistake had been rehearsed for days in the world's media.
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Ronson8Online
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PostPosted: 12-12-2012 17:44    Post subject: Reply with quote

It's also worth remembering that she was from a culture that feels shame much more keenly than we in the west.
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cherrybombOffline
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PostPosted: 12-12-2012 17:47    Post subject: Reply with quote

Yes, I understand responsibility, but what she went on to do seems rather extream, IMHO. I also don't see the point in the media dragging this out any further, it won't help her or her family - although it prob fills an other wise empty space Sad
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FluttermothOffline
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PostPosted: 12-12-2012 18:00    Post subject: Reply with quote

I think we must also must consider that this poor lady might already have been suffering mental health issues before this happened, and that this was just the thing that tipped her 'over the edge', as it were Sad

That was my first thought when I heard the news.
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ChrisBoardmanOffline
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PostPosted: 12-12-2012 18:24    Post subject: Reply with quote

So what if the queen really did ring and sha answers "How do I kno you are the real queen?" what then? off with her head?

responsibility if more of a buzz-word if you are an air-traffic controller.
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ramonmercadoOffline
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PostPosted: 12-12-2012 18:46    Post subject: Reply with quote

ChrisBoardman wrote:
So what if the queen really did ring and sha answers "How do I kno you are the real queen?" what then? off with her head?

responsibility if more of a buzz-word if you are an air-traffic controller.


There should have been a protocol in place to deal with communications from the Palace / Royal Family. That is the responsibility of senior management.
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MythopoeikaOffline
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PostPosted: 12-12-2012 20:57    Post subject: Reply with quote

ramonmercado wrote:
ChrisBoardman wrote:
So what if the queen really did ring and sha answers "How do I kno you are the real queen?" what then? off with her head?

responsibility if more of a buzz-word if you are an air-traffic controller.


There should have been a protocol in place to deal with communications from the Palace / Royal Family. That is the responsibility of senior management.


Yes indeed.
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GeedubOffline
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PostPosted: 12-12-2012 21:00    Post subject: Reply with quote

Quote:
I'd consider it harsh to say that a nurse has breached confidentiality if she was fooled into doing so in the first place. If this woman really believed she was speaking to the Queen (and whose identity would presumably been confirmed by the switchboard anyway), then what's she going to say? Denying the Queen would have her job faster than any confidentiality. Ok, so it was daft to think this was actually the Queen, but it wasn't a deliberate dereliction of duty under confidentiality.

Besides, it's not as if she gave any explicit information anyway, apart from saying that Kate had had 'a restful night' or something.


On this occasion the nurse who apparently took her own life WAS acting as the switchboard. She put the call through to a second nurse who gave out information. As Rynner said the poor woman would have felt a responsibility the rest of us can only guess at. Add to that the fact (and to be honest I'm assuming here) she probably only spoke English as a second language and the whole stunt becomes even more reprehensible. The two DJs' fake accents may have been 'comical' to the rest of us, but there's every chance she wouldn't have recognised them as such.

As per my previous post nurses take medical confidentiality extremely seriously. Regardless of what was actually revealed these two idiots managed to breach what is a strict rule.

Ignore for the moment that this was a stunt involving the royals (irrelevant in my opinion anyway) and ask yourself if you would be happy if two ratings-seeking non-entities from around the world conned their way past the nursing staff to obtain private information about one of your relatives in hospital.

I didn't find this stunt funny in the first place, for the reasons I have stated, and I find it nothing less than tragic now.

Again though, as per my previous post, the station has got exactly what it wanted. Worldwide notoriety.
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Quake42Offline
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PostPosted: 12-12-2012 21:01    Post subject: Reply with quote

Quote:
There should have been a protocol in place to deal with communications from the Palace / Royal Family. That is the responsibility of senior management.


Perhaps there was and she didn't realise/forgot about it/ignored it. It was 5.30 in the morning. She may have just been tired.

I'm a bit reluctant to put everything down to a lack of procedures or systems. Sometimes sh*t happens and/or people just make a bad call and we need to be able to accept this without necessarily playing the blame game.
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